If the information in your order does not match the public records, you are sent to this page. It means that we are bound to do a more thorough identity check before we can proceed with your order.

BTCX are obligated to follow the Anti-Money Laundering Act (2017:630) and the rules and regulations from Sweden's financial supervisory authority (Finansinspektionen). This means that we need to collect our customers personal information and match with the public records.

What to do, step by step:

Register a BTCX account and verify your email.
Log in.
Navigate to your profile and enter you personal information.
Scroll down and upload:
A picture of your Swedish ID or international passport, both front- and back.
A picture of a household bill or a Swedish population registration certificate, showing your current address.

During our operating hours we usually review pending registrations within a couple of hours. We are open 08 - 24 every day.

Click here to register an account and begin the validation

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