You have been sent to this page if the information in your order does not match other availiable public information. This can sometimes happen, even if you use BankID. It is unusual so we are terribly sorry to have to trouble you, but an identity check is needed before we can proceed with your order.

BTCX are obligated to follow the Anti-Money Laundering Act (2017:630) and the rules and regulations from Sweden's financial supervisory authority (Finansinspektionen). This means that we need to collect our customers personal information and match with the public records.

What to do, step by step:

  1. Register a BTCX account and verify your email.
  2. Log in.
  3. Navigate to your profile and enter you personal information.
  4. Scroll down and upload:
  • A picture of your Swedish ID or international passport, both front- and back.
  • A picture of a household bill or a Swedish population register certificate, showing your current address.

During our operating hours we usually review pending registrations within a couple of hours. We are open 10 - 22 every day. If you need help, don't hesitate for a second to contact us via email, phone or facebook messenger. You can find all customer service information HERE.

Click here to register an account and begin the validation

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