1. General Terms
1.1. The website bt.cx ("BTCX") is owned and operated by Goobit AB, org. no. 556911-9992, with address KIVRA: 556911-9992, 106 31 Stockholm, Sweden. Goobit AB provides licensed currency exchange and other financial services in accordance with the law (1996:1006) on currency exchange and other financial activities. Unless otherwise stated, "GOOBIT" hereinafter refers to Goobit AB.
1.2. GOOBIT provides two types of services through BTCX. A service that does not require registration and a service that requires registration and thus also a user agreement between GOOBIT and the person using the services ("The Customer" or "You"). Services requiring registration are hereinafter referred to as "Services to Customer". All services provided by GOOBIT are hereinafter referred to as "Services". By using any of the Services provided by GOOBIT, you agree to these terms of use ("The Terms"). If a Customer does not agree to use the Services under these Terms, GOOBIT will not allow the Customer to use the Services.
2. Registration and Verification
2.1. To access Services to Customer, the Customer must register and create an account on BTCX and be verified by GOOBIT. To comply with applicable legislation for the prevention of money laundering and terrorist financing, GOOBIT needs to obtain specific information from its customers. Therefore, GOOBIT has a legal obligation to verify the Customer's identity and/or ownership structure and, where applicable, verify the origin of money and other assets. Hence, GOOBIT may request information regarding the Customer's identity, residence, and assets, and documentation to substantiate this. If the Customer is a legal entity, GOOBIT may require information about the legal entity and the person(s) controlling the legal entity (including but not limited to registration certificate, shareholder register, and registered ultimate beneficial owner).
2.2. All information and documentation received by GOOBIT will be stored by GOOBIT in accordance with applicable legislation. GOOBIT will always comply with applicable legislation regarding the prevention of money laundering and terrorist financing. Under such legislation, GOOBIT is obliged to take measures and report any suspicions of money laundering or terrorist financing to the Police. GOOBIT may not inform the Customer if such suspicion arises.
2.3. After registration, the Customer will be notified via email about whether the verification process has been successful or unsuccessful. The Customer is responsible for providing truthful and accurate information to GOOBIT. The Customer is responsible for keeping the password to the account and other account information confidential. The Customer acknowledges and agrees to immediately notify GOOBIT if the Customer's account on BTCX has been or may be compromised.
2.4. By accepting the Terms, the Customer guarantees that the information provided to GOOBIT is truthful and accurate. Providing false or fraudulent information and/or using the Services for fraudulent purposes is strictly prohibited and constitutes a significant breach of the Terms.
2.5. If Services to Customer become available to unregistered Customers due to technical problems or illegal actions by a third party, the affected Customer must immediately treat all information made available to the Customer as confidential and is obliged to immediately inform GOOBIT of such an incident. All such information is the property of GOOBIT and may not be acquired, published, copied, or used in any other way.
3. Use of the Services
3.1. General
3.1.1. When using the Services and thereby accepting the Terms, the Customer agrees and assures that neither personally nor through a third party shall:
- Modify, disassemble, decode, decompile, or reverse engineer any part of BTCX and/or the Services, unless expressly permitted by law or consented to by GOOBIT.
- Distribute or reproduce all or parts of BTCX and/or the Services,
- Use BTCX and/or the Services to transmit or upload data files or other content that consists of or contains viruses, trojans, corrupt data, malicious software, or other software programs that may damage computers, software, servers, data, or other property,
- Use BTCX and/or the Services to solicit or encourage other users to violate the Terms.
- Misuse BTCX and/or the Services or use them for any illegal or otherwise unauthorized purpose.
- Is not a resident outside the European Economic Area (EEA), which includes all EU member states as well as Norway, Iceland, and Liechtenstein. Note that the United Kingdom is not part of the EEA, and therefore the customer must not be a resident of the country.
3.2. Purchasing Crypto Assets
3.2.1. Due to existing legislation on the prevention of money laundering and terrorist financing, as well as GOOBIT's internal policy, there are restrictions regulating both the number of transactions that can be carried out through the Services and the amounts that can be transferred in each transaction. In this regard, the Customer accepts to comply with the current restrictions on BTCX. The restrictions may be changed by GOOBIT and vary from time to time.
3.2.2. Through the Services, the Customer is offered the opportunity to purchase crypto assets available via BTCX. To purchase crypto assets, the Customer needs to acquire and be responsible for one or more wallets (so-called "Wallets") which are provided by third parties. GOOBIT is not responsible for the quality or security of wallets provided by third parties. The Customer may need to accept third party terms of use when acquiring a wallet.
3.2.3. The Customer is solely responsible for keeping the wallet password confidential. GOOBIT does not store the Customer's password and these are not recoverable. If a password to a wallet is lost, the Customer will irreversibly lose access to their wallet and GOOBIT cannot restore the wallet or its contents. GOOBIT recommends that the Customer never shares their password with a third party and ensures that the password is sufficiently complex to not be guessable.
3.2.4. The Customer is only allowed to carry out transactions in crypto assets to their own wallet, which they can access and control, or to a third-party custody wallet controlled by the customer.
3.2.5. In case of misuse or suspected misuse of a wallet, the Customer must immediately notify GOOBIT through the BTCX support function. In case of suspicion of misuse, BTCX may block an account. The Customer assumes all responsibility for any damage resulting from such unauthorized access to the Customer's account or wallet.
3.3. Selling Crypto Assets
3.3.1.When the Customer uses BTCX's sell function - meaning that the Customer sells crypto assets in exchange for fiat money (such as SEK or EUR) which is transferred to the Customer's bank account - the Customer must create an account on BTCX and identify themselves in accordance with these Terms.
3.3.2. Customers wishing to sell crypto assets may be subject to checks and asked to provide documentation concerning the origin of the funds or assets in accordance with section 2 above.
3.3.3. For the Customer to be allowed to use the selling function, the Customer's bank account needs to be verified. The Customer is only allowed to have fiat money paid out to their own bank account. The Customer may be required to submit documentation to prove ownership of the bank account before fiat money is sent.
3.3.4. The asset exchange is carried out in accordance with the prevailing rate applicable at the time BTCX receives the crypto assets the Customer wishes to sell. This applies regardless of whether the prevailing exchange rate has gone up or down during the time elapsed between the transfer of crypto assets to BTCX and payment in fiat to the Customer. This also applies regardless of whether a delay in payment has occurred and regardless of whether the delay was caused by the Customer or BTCX and regardless of the time period.
3.4. Refunds
3.4.1. Crypto assets that have been transferred cannot be refunded if the order has been processed and completed. Refunds of fiat can only occur if the order has not been processed.
3.4.2. Orders older than two years are not covered by our refund policy and are therefore non-refundable. After this period, the transaction is considered final, and no further action can be taken to reverse the payment. As a result, the customer forfeits the right to request a refund or correction for any potential errors that may have occurred during the transaction.
3.5. Payment and Prices
3.5.1. The Customer can pay for the purchase of crypto assets through the methods indicated on BTCX. GOOBIT may use third-party companies or other companies within the corporate group structure to enable the Customer to make payments for the use of the Services. Therefore, to complete a payment, the Customer may need to accept terms of use from a third-party company. GOOBIT can transfer information provided by the Customer through the use of the Services on BTCX to such a third-party company to enable the third party to perform preliminary assessments of the information for the purpose of determining if the Customer is qualified to use the third-party company's services (including the Customer's transaction history on BTCX).
3.5.2. GOOBIT can also, through such a third-party company, obtain personal information about the Customer for the purpose of ensuring GOOBIT's compliance with legal requirements regarding the prevention of money laundering and terrorist financing relating to the origin of funds and the Customer's payment patterns. By accepting the Terms, the Customer consents to GOOBIT obtaining such information through a third-party company.
3.5.3. By transferring funds to GOOBIT, the Customer confirms the requested transaction. Before such confirmation, the Customer can cancel the transaction. The Customer is aware that the price of the crypto asset will be determined at the time GOOBIT approves the transaction from GOOBIT to the Customer.
3.5.4. After the Customer has confirmed the transaction, GOOBIT can cancel the transaction until the transfer of funds from the Customer is registered in GOOBIT's account. Once payment is received from the Customer by GOOBIT, the transaction is considered completed and can thereafter not be canceled. If the Customer does not pay within seven (7) days from confirmation, the transaction is automatically canceled. The Customer can cancel the transaction after confirmation only if the crypto asset has not yet been made available to the Customer by GOOBIT. In the event of cancellation, the Customer shall pay an administrative fee in accordance with 3.5.8.
3.5.5. GOOBIT processes a purchase transaction until full payment has been received and shall thereafter urgently transfer the crypto assets purchased by the Customer to the wallet address provided by the Customer.
3.5.6. The Customer is solely responsible for providing a correct wallet address to GOOBIT. GOOBIT is not responsible for any loss or damage of any kind that results from the Customer providing an incorrect address.
3.5.7. GOOBIT will issue an invoice if cryptocurrency has been transferred but payment has not been received. In the event of non-payment, GOOBIT reserves the right to charge the customer a reminder fee of 60 SEK for consumers and 450 SEK for other customers. GOOBIT is also entitled to charge interest on late payments at 20% plus the reference interest rate until full payment has been made.
3.5.8. GOOBIT reserves the right to impose an administrative fee on customers equivalent to GOOBIT's additional costs in cases where the customer fails to fulfill their obligations according to this agreement. Non-fulfillment may consist of, but is not limited to:
- Payment of an incorrect amount of cryptocurrency when selling to Goobit.
- The customer transfers cryptocurrency from a wallet address that belongs to someone else or that has conducted transactions with sanctioned addresses.
- The customer cancels a payment transaction or carries out a card transaction that results in insufficient funds being available at the time of payment.
- Providing an incorrect wallet address, where Goobit has performed work to recover mispaid cryptocurrency.
3.6. Unclaimed Funds and Administrative Fees
3.6.1. In the event that Goobit receives funds that cannot be associated with a specific account or transaction, or if processing is halted due to a lack of necessary information from the customer, such funds must be claimed by the customer within two years. If the customer does not claim these funds within this period, they will be forfeited to Goobit. Additionally, Goobit reserves the right to charge an administrative fee of €100 to facilitate the tracking and recovery of lost transactions and funds. This fee covers the administrative efforts required to manage such incidents and is aimed at maintaining the integrity and efficiency of our transaction processing.
4. Information on the Platform
4.1. Although GOOBIT strives to ensure that all information on BTCX is accurate and up-to-date, GOOBIT cannot guarantee the accuracy, completeness, reliability, or timeliness of the information. The Customer uses the information at their own risk. GOOBIT is not responsible for any errors, omissions, or outdated information on BTCX.
4.2. The information provided on BTCX is not and should not be construed as financial advice, investment advice, trading advice, or any other advice. GOOBIT does not provide such advice. The Customer's decision to buy or sell crypto assets through BTCX is made at the Customer's own risk and discretion.
4.3. BTCX may contain links to other websites. These links are provided for the Customer's convenience to provide further information. They do not signify that GOOBIT endorses the website(s). GOOBIT has no responsibility for the content of the linked website(s).
4.4. Copies of GOOBIT's own publications may be republished, copied, and distributed. Such copies must clearly state the source of the publication (bt.cx), the author (if indicated in the original), and must not be used to cause loss or damage to GOOBIT, either financially or to GOOBIT's brand. Republishing of GOOBIT's evaluations of crypto asset exchange rates for comparison purposes may only be done with GOOBIT's consent. Any further republication or use of information stated herein requires, unless otherwise expressly indicated above, the consent of GOOBIT.
4.5. If the Customer notices content that is incorrect, offensive, or violates the Terms, they should immediately report this to BTCX via [email protected]. GOOBIT reserves the right to delete content at any time if deemed necessary. GOOBIT is not responsible for any loss or damage resulting from decisions made based on information published on BTCX.
5. Intellectual property rights
5.1. All intellectual property rights in BTCX and the Services, including but not limited to trademarks, service marks, trade names, logos, graphics, design, text, images, software, and other files, and their selection and arrangement, are owned by GOOBIT or its licensors. Nothing in these Terms constitutes a transfer of these intellectual property rights from GOOBIT to the Customer.
5.2. The Customer is granted a limited, non-exclusive, revocable license to access and use BTCX and the Services strictly in accordance with these Terms. Any use of BTCX and the Services not specifically permitted under these Terms is strictly prohibited.
5.3. The Customer may only use the content on BTCX for their own use of the Services and must not use the content in violation of applicable legislation or the Terms.
5.4. GOOBIT does not grant the Customer any license or other rights to use intellectual property rights beyond what is expressly stated in these Terms.
5.5. The Customer is aware that content published on BTCX may belong to a third party and that GOOBIT does not have control over such content. Therefore, the Customer accepts that GOOBIT cannot be held responsible for such third-party content provided on BTCX or otherwise shown in the use of the Services.
5.6. Republication, copying, distribution, or other use of content is limited by legislation regarding intellectual property rights and, as a general rule, unless otherwise stated, requires contact with the creator in each individual case.
6. Disclaimer
6.1. BTCX and the Services are provided "as is" and "as available" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. GOOBIT does not guarantee that BTCX or the Services will be uninterrupted, timely, secure, or error-free.
6.2. GOOBIT is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from the use or the inability to use BTCX or the Services.
6.3. Should the Services become unusable, GOOBIT will, as soon as possible, notify the Customer through all available means of communication regarding the actions being taken and when the Services are expected to be restored.
6.4. Should the Services become unusable for a period longer than seven (7) working days, GOOBIT will consult the Customer regarding the withdrawal of funds from unprocessed transactions."
7. Changes in Terms and Conditions
7.1. GOOBIT reserves the right to change these terms at any time and at its own discretion, by updating this document. The Customer will be notified 30 days before the changes take effect. Notification will be done by posting the changes on BTCX. The Customer acknowledges being bound by all changes provided that the Customer does not terminate their use of the Services before the changes take effect. The latest version of the Terms will always be available to the Customer through BTCX. Changes that are to the benefit of the Customer take effect immediately.
7.2. GOOBIT updates the exchange rate for crypto assets available on BTCX at an interval predetermined by GOOBIT. GOOBIT reserves the right at any given time to unilaterally change these intervals, stop updating the exchange rate, or remove it entirely.
7.3. If any provision or part of a provision of these Terms is declared invalid, this shall not mean that the Terms in their entirety are invalid. Instead, if the invalidity significantly affects the parties' exchange or performance according to the Terms, a reasonable adjustment of the Terms shall be made. The remaining parts of the Terms are still fully valid against the Customer.
8. Limitation of Liability
8.1. The Customer is solely responsible for the actions taken through their account on BTCX. GOOBIT is not responsible for any content published on BTCX by a Customer.
8.2. To the extent that mandatory law permits, GOOBIT is not liable to the Customer or any third party for any direct or indirect damage or other damage of any kind, including but not limited to, loss of profit, loss of income, lost returns, business interruption, or loss of goodwill, which may arise in connection with, or in relation to, these Terms and/or the use of or inability to use or access the Services or BTCX. GOOBIT has no obligation to fulfill claims or other obligations directed against the Customer by third parties.
8.3. GOOBIT assumes no responsibility for third-party products or services used in relation to the Services, including but not limited to, the use of third-party wallets.
9. Indemnity
9.1. By accepting these terms, the Customer acknowledges that they are responsible to GOOBIT for any damage caused to GOOBIT or a third party as a result of the Customer's breach of the Terms, including but not limited to, misuse of BTCX and/or the Services. The Customer also agrees to hold GOOBIT harmless from any claim, cost (including reasonable legal fees), damage, expense, liability, or loss caused by the Customer's breach of the Terms.
10. Duration
10.1. These Terms, constituting an agreement between GOOBIT and the Customer, shall remain binding until the agreement is terminated. Both parties have the right to terminate the agreement by giving the other party 30 days notice in advance. Such notice shall be sent to GOOBIT at the email address stated on BTCX.
10.2. The Customer is obligated to pay all fees for the Services during the time the agreement is in force. Termination of the agreement between GOOBIT and the Customer means a complete discontinuation of all obligations set out in the Terms.
10.3. All rights held by GOOBIT as set out in the Terms shall continue to be in force after the termination of the agreement.
10.4. The Customer's account on GOOBIT will be blocked after the termination of the agreement.
11. Contract Breach / Early Termination
11.1. GOOBIT may at any time and immediately terminate these Terms, constituting an agreement between GOOBIT and the Customer, if the Customer has committed a substantial breach of contract, otherwise neglected their duties and obligations under these Terms, or taken action or committed an act that has caused GOOBIT loss or damage.
11.2. In the event of a substantial breach of contract by the Customer, GOOBIT reserves the right to investigate breaches of the Terms and take necessary actions including but not limited to, blocking the Customer's account on BTCX, reporting suspected illegal activities to authorities in Sweden or in the country where the Customer is domiciled, disclosing information necessary or appropriate to such authorities regarding the Customer's account, profile, email address, given address, wallet for crypto assets, and transaction history as the authorities may need in their investigation.
11.3. The Customer's account on BTCX can also be blocked at the request of a competent authority.
11.4. A block of the Customer's account on BTCX can be lifted at any time if the reason for the block no longer exists or is relevant.
12. Language
12.1. These Terms, information about the Services, and these Terms are provided in English and Swedish. The English version is available to the Customer on BTCX. In case of any interpretive conflicts between the linguistic versions, the English version shall prevail. All other communication by GOOBIT shall be in English or Swedish.
13. Dispute
13.1. These Terms are governed by, and shall be interpreted in accordance with, Swedish law. Any dispute, claim, or controversy arising out of these Terms shall be finally settled by a Swedish court.
13.2. Customers who are consumers in the use of the Services may contact the National Board for Consumer Disputes (ARN) to have a dispute with GOOBIT adjudicated.
14. Cookie Policy
14.1. BTCX uses so-called "Cookies" to enable specific features on BTCX and to create a better user experience when visiting the site. This means that information may be transferred between different web pages, for example, when someone enters into an agreement via the website or contacts GOOBIT via the website. Cookies can also be used to track activity on BTCX with the intention of improving the design and usability of BTCX. Customers who do not accept the use of cookies can change these settings in their browser to automatically block them. This may lead to BTCX no longer functioning as intended, and some features becoming unavailable.