The EU’s new General Data Protection Regulation (GDPR) affects the entire society, every company, organization and authority. GDPR provides users with more control of their personal information.

At Goobit/Goobit Exchange, we have long experience of storing and managing customer data and information as part of our business. It is important for us to make sure that your personal data is handled in a legal and open manner. We want you to know how we use your personal information and inform you about your rights.

GDPR is a new law that came into force throughout the EU on 25 May 2018. This regulation and a supplementary Swedish law, the Data Protection Act, supersede the Personal Data Act (PUL). The aim is to improve the protection of the individual in the processing of personal data and to create a uniform regulatory framework within the EU.

Your personal information helps us to assist you

Your personal data is used to enable you to use the services you request in a safe and easy way. With your personal data, it is possible for us to better understand your needs, provide faster service and offer services tailored for you.

Your information is safe with us

We handle your personal data in a legal, correct, and open manner. Customer information is protected and managed confidentially.

We are clear on how we handle your personal data

You are entitled to know what personal data we process and why. This is stated in detail in the Privacy Policy.

What is personal data?

Personal data is all information that may, directly or indirectly, be linked to you as a person. It can vary from social security number, name and address to information such as IP address, transaction details, bitcoin address or in what language you have told us that you want to be contacted in.

What information we request depends on the service you are using. We can also retrieve information from external sources, such as credit rating companies and the civil registration of private individuals, or through cookies on our web pages.

How do we use your personal data?

The information we collect is used to provide you with the services you request and ensure that you can use them safe and easy. Personal data is the key to giving you personalized offers, advice and to better understand what service you want and how you want us to communicate with you.

We use personal data to improve our services and our quality. We also do customer surveys and market research. Last but not least, they help us to prevent money laundering, terrorist financing and to make payments- and risk assessments possible.

How long your personal data is stored depends on the purpose of storing it or if there are any laws that require us to save them a certain amount of time.

Personal information we share with others

In order to deliver our services, it is sometimes necessary that we share personal data with other suppliers working on our behalf. We can also share information with government agencies, parties to international payment systems and when required by law or legal process.

The demands on the privacy and security with our partners is the same as if we processed the data ourselves. We make sure your data always is handled correctly.

Your rights

You are entitled to know if your personal data is processed by Goobit/Goobit Exchange and, if so, get an excerpt. You also have the right to, in some cases, get incorrect information corrected, deleted or to request portability of your information.

Certain processing of personal data requires that we have your consent.