What happens if someone else pays for my order?
We cannot carry out an order paid by someone else and therefore we need to refund the money. Contact us as soon as possible if this has happened. This is a security routine and a part of BTCX statutory work against money laundering. Read more about the law here: Money laundering. The law states among other things that BTCX needs to confirm your identity before an exchange can be made.
What happens if my order contains incorrect personal information?
Your order will be blocked and you will receive an e-mail and text message.
We will then resolve the matter together.
Do you recommend a specific wallet to store cryptocurrencies like Bitcoin?
There are a number of different wallets for different needs. Read more about different wallet options here: Wallet options.
Can people with protected identity use BTCX?
Yes. When you have put an order down, we will contact you to be able to complete the order.
Support
We offer multiple ways to get help. Please note the availability of each channel:
Email ([email protected]) & Contact Form
- Available 24/7
- Responses may be slower on weekends and holidays
- Ideal for detailed inquiries or issues that require documentation.
Facebook Messenger (https://m.me/btcxsweden)
- Available 24/7
- Responses may be slower on weekends and holidays
- Good for general questions or quick updates.
Postal address
KIVRA: 556911-9992, 106 31 Stockholm, Sweden