Popular questions

We use Swish Business, which does not allow for refunds through Swish. Swish e-commerce will be launched shortly and Swish refunds will then be available. For now, refunds is only possible with bank transfer.

There are a number of different wallets for different needs. Read more about different wallet- options and the btcx wallet here.

We cannot carry out an order paid by someone else and therefore we need to refund the money. Contact us as soon as possible if this has happened. This is a security routine and a part of btcx statutory work against money laundering. Read more about the law here. The law states among other things that btcx needs to confirm your identity before an exchange can be made.

Your order will be blocked and you will recieve an e-mail and text message.
We will then resolve the matter together.

You cannot buy cryptocurrency at btcx if you have a protected identity.

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Our support is up and running every day between 08-24!


Our great support staff is under some pressure from the masses of great new customers we welcome every day. We work hard to answer your emails, and to expand the support staff even further. If you have to wait for a while we ask for, and hope for, your patience. / Thank you kindly, BTCX

Please be as specific as possible when describing a problem, that way we can hopefully sort everything out right away.

If we have sent you an email, please respond to that email instead of using this form. Thank you!

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