We cannot carry out an order paid by someone else and therefore we need to refund the money. Contact us as soon as possible if this has happened. This is a security routine and a part of btcx statutory work against money laundering. Read more about the law here. The law states among other things that btcx needs to confirm your identity before an exchange can be made.
Your order will be blocked and you will recieve an e-mail and text message.
We will then resolve the matter together.
We use Swish Business, which does not allow for refunds through Swish. Swish e-commerce will be launched shortly and Swish refunds will then be available. For now, refunds is only possible with bank transfer.
You cannot buy cryptocurrency at btcx if you have a protected identity.
Need Help with Anything Related to Our Services? Our support staff is always ready to help you out. We are up and running every day between 08:00 to 24:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.