We cannot carry out an order paid by someone else and therefore we need to refund the money. Contact us as soon as possible if this has happened. This is a security routine and a part of btcx statutory work against money laundering. Read more about the law here. The law states among other things that btcx needs to confirm your identity before an exchange can be made.
Your order will be blocked and you will recieve an e-mail and text message.
We will then resolve the matter together.
We DO refunds through Swish! Since the launch of Swish e-commerce in spring 2019, refunds via Swish is available.
Never again a bank transfer. It’s great.
You cannot buy cryptocurrency at btcx if you have a protected identity.
Need help with anything related to our services? Our support staff is always ready to help you out. Via e-mail (click to display email address) and the form below we are up and running weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.
Should you need to talk to us directly, give us a call on (click to display phone number). We are available 12:00 to 18:00, Monday to Friday. Should the line be busy, please do leave your name and number. We will get back to you as soon as we can.
You are also very welcome to use Facebook Messenger to get in touch with us, click here http://m.me/btcxsweden to start a conversation with us.
Corporate customer service - Telephone & E-mail
If you have a corporate account, please get in touch with us on (click to display phone number).
Corporate customer service is open Monday to Friday, 12:00 to 18:00. Via e-mail, (click to display email address) we’re available weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00.