What happens if someone else pays for my order?
We cannot carry out an order paid by someone else and therefore we need to refund the money. Contact us as soon as possible if this has happened. This is a security routine and a part of btcx statutory work against money laundering. Read more about the law here: Money laundering. The law states among other things that btcx needs to confirm your identity before an exchange can be made.
What happens if my order contains incorrect personal information?
Your order will be blocked and you will receive an e-mail and text message.
We will then resolve the matter together.
Is it possible to get a refund through Swish?
We do not refund through Swish.
Do you recommend a specific wallet to store cryptocurrencies like Bitcoin and Ether?
There are a number of different wallets for different needs. Read more about different wallet options here: Wallet options.
Can people with protected identity use BTCX?
You cannot buy cryptocurrency at btcx if you have a protected identity.
Support opening hours for 2023
Weekends and holidays our chat is closed and we have limited support via email and Facebook.
Contact us via e-mail at CLICK TO REVEAL or use the form below. When you get in touch with us, please make sure that you describe your issue clearly as it will allow us to help you in the best way possible.
If you're a registered customer, you can log in and have a chat with us directly. The link to live support can be found in the bottom right corner of the website.
If you have general questions you can get in touch with us via Facebook Messenger, click here https://m.me/btcxsweden to start a conversation with us.