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What is the difference between an exchange service and the trading platform?
btcx is an exchange service where you buy cryptocurrency directly from the company. A trading platform allows you trade with other users, where someone needs to meet your order to complete the transaction.
Customer Service
Need help with anything related to our services? Our support staff is always ready to help you out. Via e-mail (click to display email address) and the form below we are up and running weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.
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Should you need to talk to us directly, feel free to log in and chat with us. We are available weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00.
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