General

Can I pay for a product or service through btcx?

No, btcx is only for exchanging cryptocurrency to your own wallet. If someone asks you pay for a product or service through btcx, it may be fraudulent. Contact our support immediately if this happens.

Can I charge for a product or service through btcx?

No.

Do you have an affiliate program?

No. We do have a widget you can implement on your website to let your visitors use btcx express. Contact our support for more information.

What is the difference between an exchange service and the trading platform?

btcx is an exchange service where you buy cryptocurrency directly from the company. A trading platform allows you trade with other users, where someone needs to meet your order to complete the transaction.

What is the difference between btcx and Avanza or Nordnet?

With btcx you own all the cryptocurrency that you buy. Through Avanza or Nordnet you buy certificates and you do not own any coins.

Do you have a telephone number?

No, we provide all our support through e-mail and chat.

Does btcx comply to the Personal Data Act (Personuppgiftslagen)?

Yes.

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Customer Service

Opening hours during summer!

From July 19 to August 8 the support is open between 12:00 PM and 8:00 PM. The chat will be closed due to vacations.

E-mail

Need help with anything related to our services? Our support staff is always ready to help you out. Via e-mail to and the form below we are up and running weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.

Chat

Should you need to talk to us directly, feel free to log in and chat with us. We are available weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00.

Facebook Messenger

You are also very welcome to use Facebook Messenger to get in touch with us, click here https://m.me/btcxsweden to start a conversation with us.