General

Can I pay for a product or service through btcx?

No, btcx is only for exchanging cryptocurrency to your own wallet. If someone asks you pay for a product or service through btcx, it may be fraudulent. Contact our support immediately if this happens.

Can I charge for a product or service through btcx?

No.

Do you have an affiliate program?

No. We do have a widget you can implement on your website to let your visitors use btcx express. Contact our support for more information.

What is the difference between an exchange service and the trading platform?

btcx is an exchange service where you buy cryptocurrency directly from the company. A trading platform allows you trade with other users, where someone needs to meet your order to complete the transaction.

What is the difference between btcx and Avanza or Nordnet?

With btcx you own all the cryptocurrency that you buy. Through Avanza or Nordnet you buy certificates and you do not own any coins.

Do you have a telephone number?

No, we provide all our support through e-mail.

Does btcx comply to the Personal Data Act (Personuppgiftslagen)?

Yes.

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Customer Service

E-mail

Need help with anything related to our services? Our support staff is always ready to help you out. Via e-mail (click to display email address) and the form below we are up and running weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.

Telephone

Should you need to talk to us directly, give us a call on (click to display phone number). We are available 12:00 to 18:00, Monday to Friday. Should the line be busy, please do leave your name and number. We will get back to you as soon as we can.

Facebook Messenger

You are also very welcome to use Facebook Messenger to get in touch with us, click here http://m.me/btcxsweden to start a conversation with us.

Corporate customer service - Telephone & E-mail

If you have a corporate account, please get in touch with us on (click to display phone number).

Corporate customer service is open Monday to Friday, 12:00 to 18:00. Via e-mail, (click to display email address) we’re available weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00.