Why do I have to answer more questions if I buy for more than 10 000 SEK and 125 000 SEK? Who can access my data?
Laws and regulations against money laundering require you to hand in extensive information to btcx if you buy for more than 10 000 SEK. The next “level” is set to 125 000 SEK, which requires you to answer a new form. This will be asked when you put an order and KYC stands for Know Your Customer.
How do I calculate my taxes?
Contact the Swedish Tax Agency (Skatteverket) if you have questions regarding your taxes. You can read our tax return guide here (only in swedish).
Do you share data with government organizations, e.g. the Swedish Tax Agency?
Not as a routine. We only hand out information if a government organization contacts us and prove that they have the lawful right to recieve your data.
Can I update my information through e-mail if I enter the wrong information?
Yes, if you are a verified customer with standard btcx. If you are using btcx express, you first need to register and verify a standard btcx account.
Why do you need to know if I am a Politically Exposed Person (PEP)?
When you register an account with us, buy or exchange cryptocurrency, you need to inform us if you are a so called PEP. It refers to a person that have or have had an important public function in a state or an international organization. This also applies to the persons family members and co-workers. A PEP presents a higher risk for involvement in bribery, according to the Anti-Money Laundering Act (2017:630). Read more here.
Can you delete my information?
We are obliged by law to save all incoming information for five years, according to The Money Laundering and Terrorist Financing (Prevention) Act, 2017:630.
Do you sell or hand out information to a third party?
No. All the data we recieve and save is protected. Government organizations may in rare cases request your data.
I created an account before 2015 and cannot log in?
You need to register again. During 2015 we updated our routine on how to verify an account. The accounts that were not updated by our customers during this period is deleted.
Can people with protected identity use BTCX?
You cannot buy cryptocurrency at btcx if you have a protected identity.
Is it possible to create or verify my account with BankID?
Yes, BTCX allows for users to create and verify their account with BankID. Customers who registered with, or converted their account to BankID, can only use BankID for signing in.
I have a problem with BankID
If you experience any kind of problem with your BankID, it is primarily the institution who issued it that you need to contact, usually this is your bank. You can also check if your BankID seems to be working properly by clicking and testing it here.
Why do I need to register to verify my personal information?
In rare cases, the order details do not match the official records, even though you have used BankID. If so, we need to confirm your identity with a more elaborate process. As part of this you will need to create an account with us. You will also need to submit photos or personal proof of identity. Read more about the process here.
Need help with anything related to our services? Our support staff is always ready to help you out. Via e-mail (click to display email address) and the form below we are up and running weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00. When you get in touch with us, please make sure that you describe your issue(s) clearly as it will allow us to help you in the best way possible.
Should you need to talk to us directly, give us a call on (click to display phone number). We are available 12:00 to 18:00, Monday to Friday. Should the line be busy, please do leave your name and number. We will get back to you as soon as we can.
You are also very welcome to use Facebook Messenger to get in touch with us, click here http://m.me/btcxsweden to start a conversation with us.
Corporate customer service - Telephone & E-mail
If you have a corporate account, please get in touch with us on (click to display phone number).
Corporate customer service is open Monday to Friday, 12:00 to 18:00. Via e-mail, (click to display email address) we’re available weekdays between 10:00 to 22:00 and weekends 12:00 to 20:00.