Warning: scam attempts in BTCX's name

We have noticed an increase in scam attempts where fraudsters impersonate BTCX, both by SMS and phone calls.

Please note:

  • BTCX never sends SMS messages unless they are linked to an order you have placed.
  • BTCX never calls customers claiming that we hold funds belonging to you. We are an exchange and do not hold customer funds.
  • If you receive such a message or call, never share personal details, codes or BankID, and do not click any links. Contact our support if you are unsure.

Customer Service

How can we help you?

Frequently Asked Questions

Getting started with Bitcoin

Get started

  • Other
  • Blockchain
  • Public & Private keys
  • Wallets & addresses
+ more
Exchange rates

Exchange rates

  • Exchange
  • Refunds
  • Orders
  • Buy/Sell
+ more
Handling of personal information

Personal information

  • KYC
  • Taxes
  • Account
  • Travel Rule
+ more

Support

We offer multiple ways to get help. Please note the availability of each channel:

envelope

Email ([email protected]) & Contact Form

  • Available 24/7
  • Responses may be slower on weekends and holidays
  • Ideal for detailed inquiries or issues that require documentation.
messenger

Facebook Messenger (https://m.me/btcxsweden)

  • Available 24/7
  • Responses may be slower on weekends and holidays
  • Good for general questions or quick updates.
pin

Postal address

KIVRA: 556911-9992, 106 31 Stockholm, Sweden

Contact us