Get started

How do I sell Bitcoin?

After creating an account, you need to verify your identity and your bank account. Fill in the order form and look through your sell order. Press "confirm". Send the amount you wish to sell to the unique bitcoin address assigned to you in your order. Read our detailed guide here.

How do I create a btcx account?

Fill in your e-mail address and choose a password and accept our terms of service. Verify your identity by sending us a picture of your ID (front and back) and a picture of a bill where your name and population registration address is clearly visible. btcx will go through your information and verify you account if the information is correct. Mobile number and bank account need additional verification when using Swish and selling cryptocurrency. Read our detailed guide here.

How do I buy bitcoin?

Firstly, create a verified account. You can then buy cryptocurrency in a number of different ways, for example with Swish, Bankgiro, SEPA and Internetbanken. The simplest and easiest way to buy is with Swish - but first you need to verify your mobile number. When you have chosen your payment method, type in in SEK how much bitcoin you want to buy, then type in the wallet you want to send too. If you do not own a digital wallet, read about how to get one here. Read our detailed guide about buying bitcoin here.

How come my transaction needs to be confirmed in the blockchain and how long does it take?

The blockchain technology ensures that two people can make a safe transaction without a third party. Read more about the blockchain technology here.

What is the difference between a public key and a private key?

A simple explanation: your wallet concist of two keys. The public key is for receiving cryptocurrency. You can share your public key freely with others. Your private key is not to be shown to anyone else. You use the private key to send cryptocurrency to other wallets and display your own amount of cryptocurrency.

Do you recommend a specific wallet to store cryptocurrency like Bitcoin and Ether?

There are a number of different wallets for different needs. Read more about different wallet- options and the btcx wallet here.

What is a bitcoin address? How do I get my own?

A bitcoin address is similair to a bank account number, and is is created when you open a digital wallet, read more here. We recommend you to use a wallet where you have full control of your assets. When you open a wallet, it is common that you write down a number of randomized words on a paper. Save these words in a safe place in case you need to restore your wallet. These are called "private keys".

Can I send ether to my bitcoin address?

No. It is not possible using btcx services. We recommend you to be careful using other sites, since Ether can disappear on the way. Ether addresses is 42 characters long and always start with "0xd". Bitcoin addresses is between 26-35 characters long and start with "1", "3" or "bc1".

What is a Paper Wallet?

It is a safe way to store your cryptocurrency. You save all the information on a physical paper. There you will have everything you need to send and recieve cryptocurrency. You can choose to transfer the information from a Paper Wallet to a digital wallet. Read more about the paper wallet here.

Go back

Our support is up and running every day between 08-24!

Our great support staff is under some pressure from the masses of great new customers we welcome every day. We work hard to answer your emails, and to expand the support staff even further. If you have to wait for a while we ask for, and hope for, your patience. / Thank you kindly, BTCX

Please be as specific as possible when describing a problem, that way we can hopefully sort everything out right away.

If we have sent you an email, please respond to that email instead of using this form. Thank you!

*This info is required