How do I create a BTCX account?

The easiest way of creating an account is by using BankID, which means you verify your identity with your BankID. You simply fill out your personal number and sign with BankID. Then provide your email address and phone number, and verify all information.

You need either BankID or Freja eID to create an account, so we can verify your identity.

See our detailed guide here: How to register at BTCX.

How do I buy bitcoin?

You can buy bitcoin in two ways at BTCX. Either you use BTCX Express, where you don’t need to register an account. You find this alternative directly on our homepage. Or you use BTCX Standard, where you first create an account and then log in to do your purchase.

After choosing your service method, you insert how much you want to buy, either in SEK or euro.

The payment methods we offer are card payment in SEK or EUR, direct payment through bank and SEPA (SEPA is only offered through BTCX Standard).

To receive bitcoin, you need a bitcoin address.

If you do not have a digital wallet, you can read how to get one in our guide: “What is a bitcoin wallet”.

What is the difference between an exchange service and the trading platform?

BTCX is an exchange service where you buy cryptocurrency directly from the company. A trading platform allows you to trade with other users, where someone needs to meet your order to complete the transaction.

How come my transaction needs to be confirmed in the blockchain and how long does it take?

The blockchain technology ensures that two people can make a safe transaction without a third party. Read more about the blockchain technology here: What is bitcoin.

What is the difference between a public key and a private key?

A simple explanation: your wallet consists of two keys. The public key is for receiving cryptocurrency. You can share your public key freely with others. Your private key is not to be shown to anyone else. You use the private key to send cryptocurrency to other wallets. In other words, the one that owns the private key controls the cryptocurrency.

Do you recommend a specific wallet to store cryptocurrencies like Bitcoin?

There are a number of different wallets for different needs. Read more about different wallet options here: Wallet options.

What is a bitcoin address? How do I get my own?

A bitcoin address is similar to a bank account number, and is created when you open a digital wallet, read more here: Bitcoin wallet. We recommend you to use a wallet where you have full control of your assets. When you open a wallet, it is common that you write down a number of randomized words on a paper. Save these words in a safe place in case you need to restore your wallet. These are called “private keys”.

Can I send ether to my bitcoin address?

No. It is not possible using BTCX services. We recommend you to be careful using other sites, since Ether can disappear on the way. Ether addresses are 42 characters long and always start with “0x”. Bitcoin addresses are between 26-35 characters long and start with “1”, “3” or “bc1”.

What is a Paper Wallet?

It is a safe way to store your cryptocurrency. You save all the information on a physical paper. There you will have everything you need to send and receive cryptocurrency. You can choose to transfer the information from a Paper Wallet to a digital wallet. Read more about the paper wallet here: Paper wallet.

Back to top

Contact us

Customer support

Support opening hours

Weekdays 09-22
Weekends and holidays our chat is closed and we have limited support via email and Facebook.

E-mail

Contact us via e-mail at or use the form below. When you get in touch with us, please make sure that you describe your issue clearly as it will allow us to help you in the best way possible.

Chat

If you're a registered customer, you can log in and have a chat with us directly. The link to live support can be found in the bottom right corner of the website.

Facebook Messenger

If you have general questions you can get in touch with us via Facebook Messenger, click here https://m.me/btcxsweden to start a conversation with us.

Contact form