Personal Information

Why do I have to answer more questions if I buy for more than 10 000 SEK and 125 000 SEK? Who can access my data?

Laws and regulations against money laundering require you to hand in extensive information to btcx if you buy for more than 10 000 SEK. The next "level" is set to 125 000 SEK, which requires you to answer a new form. This will be asked when you put an order and KYC stands for Know Your Customer.

How do I calculate my taxes?

Contact the Swedish Tax Agency (Skatteverket) if you have questions regarding your taxes. You can read our tax return guide here (only in swedish).

Do you share data with government organizations, e.g. the Swedish Tax Agency?

Not as a routine. We only hand out information if a government organization contacts us and prove that they have the lawful right to recieve your data.

Can I update my information through e-mail if I enter the wrong information?

Yes, if you are a verified customer with standard btcx. If you are using btcx express, you first need to register and verify a standard btcx account.

Why do you need to know if I am a Politically Exposed Person (PEP)?

When you register an account with us, buy or exchange cryptocurrency, you need to inform us if you are a so called PEP. It refers to a person that have or have had an important public function in a state or an international organization. This also applies to the persons family members and co-workers. A PEP presents a higher risk for involvement in bribery, according to the Anti-Money Laundering Act (2017:630). Read more here.

Can you delete my information?

We are obliged by law to save all incoming information for five years, according to The Money Laundering and Terrorist Financing (Prevention) Act, 2017:630.

Do you sell or hand out information to a third party?

No. All the data we recieve and save is protected. Government organizations may in rare cases request your data.

I created an account before 2015 and cannot log in?

You need to register again. During 2015 we updated our routine on how to verify an account. The accounts that were not updated by our customers during this period is deleted.

Individuals with protected identity cannot use btcx?

You cannot buy cryptocurrency at btcx if you have a protected identity.

Can I register several mobile numbers?

No.

Can I register several bank accounts?

No.

Can I register an account for someone else?

No.

Is it possible to verify my account with BankID?

No, btcx need a seperate verification. BankID is a verification torwards your bank, which we do not support at the moment. This funcionality will be launched soon.

Why do I need to register to verify my personal information?

Sometimes the details in your order does not match the offical records. If this happens, we need to confirm your identity with a more detailed process. As a part of this you need to register an account at btcx. You also need to send in pictures that confirms who you are. Read about the process here.

Go back

Our support is up and running every day between 08-24!


Our great support staff is under some pressure from the masses of great new customers we welcome every day. We work hard to answer your emails, and to expand the support staff even further. If you have to wait for a while we ask for, and hope for, your patience. / Thank you kindly, BTCX

Please be as specific as possible when describing a problem, that way we can hopefully sort everything out right away.

If we have sent you an email, please respond to that email instead of using this form. Thank you!

*This info is required